FAQ
We offer refunds for products that have been purchased directly from us that are in the exact same condition as you received them in. This only applies for domestic orders (within Australia).
We will not accept returns of goods which:
- have been worn or stained.
- are not suitable to be returned due to their nature.
- were made to your specifications or were clearly personalised.
- were purchased at a discounted price.
We reserve the right to refuse returns of any products that do not meet our return conditions. For the full Returns Policy, click here.
From the day you receive your order, you have 14 days to send it back to us for a refund. If you would like to arrange a return, please follow these steps:
Email us at ivy.byindira@gmail.com with “Return Request” in the subject line.
Provide information on why you would like a refund. If your item is faulty or misdescribed, please provide photographic evidence in this email.
Once your return request is approved, we will provide you with a prepaid shipping label for you to download and use to ship the items back to us.
Once we have received your items and they are as described by you, we will issue the refund back to you the same way you paid for the product, minus a $5 return fee (there also may be deductions in the refund depending on your reason for return, please see full policy here).
As some products are hand made and made to order, there may be a slightly longer time period from when your order is placed to when it is dispatched. This is to allows time for your order to be cut, sewn and packaged. This time period will mostly be between 2-5 business days from when order is placed, but please allow up to 10 days for this process as it varies depending on quantity/type of order.
If ordering an already made piece, your order will be dispatched in 1-3 business days.